Terms and conditions

The general terms and conditions of the online shop shop.zenpype.com have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-business. shop.zenpype.com is operated by Zenles d.o.o. hereinafter referred to as “seller”. We suggest that you read the terms of the business below before using the online store. By expressing your agreement, please agree with the terms below. All private data is strictly protected. The seller reserves the right to change the conditions at any time and without notice.

Prices

All prices are in USD and without 22% VAT. The promotional offers are valid throughout the period of the announcement and until the sale of the stocks.
The prices are valid at the time of the award of an order and do not have a predetermined validity. The seller reserves the right to change prices without prior notice. If there is an item without price or price, with value of 0.00 eur, that is a systematic error in adding items or updating the shop offers, so the price is not applicable in this case, and such items are not sold nor can be purchased.

All items above the price of 0.10 usd are on sale and can be purchased.

Order

By clicking the “confirm order” button, the buyer expressly acknowledges that he agrees to pay for the product or service. The order is electronically stored on the seller’s server. After the submission of the order, the customer receives a confirmation of the order at his / her e-mail address. In the event of an error, the buyer can cancel the order at no extra cost within 2 hours after receiving the order confirmation. The buyer must cancel the order within two hours after receiving the order confirmation, with an email send it to info@zenpype.com. In the event that the buyer does not forward the cancellation of the contract within this period, it means that the contract for the purchase of products between the buyer and the seller is irrevocably concluded. If the cancellation of an order is repeated more than three times, the seller reserves the right to terminate his user account.

Pricelist

Shipping price for an unlimited number of items in a single purchase throughout shop.zenpype.com postage cost: 5,99 USD. Packages are delivered with the contractual Partner of Pošta Slovenije.

Delivery time

Delivery time depends on the speed of shipping carriers. The products are expected to be delivered within 2- 21 days (totaly depending of the location of the buyer). More detailed delivery time is indicated for each item. Due to certain conditions, such as holidays abroad, the delivery time may be extended. The seller is not responsible for any delay in delivery.

Payment options

• Wire transfer to the Company’s Bank Account,
• With Visa, Mastercard credit cards,
• Cash order.

We use Paywiser payment system to pay with payment cards.  Learn more about catrisk payments and Paywiser payment system at https://paywiser.eu/

Warning: It is important that you include your name and surname and order number when transferring.
The products are owned by the seller up to the final payment . After delivery of ordered items, shop.zenpype.com also sends the invoice to the customer in email format at the e-mail address provided by the buyer. The account contains the price and all costs associated with the purchase. The buyer is obliged to check the accuracy of the data. Later, objections regarding the accuracy of the invoices issued wont be accepted.
________________________________________
Our transfer information
IBAN: SI56 0228 1026 2301 653 (open at: NLB d. d.)
SWIFT: LJBASI2X
Name: zenles doo, devina 12a, 2310 Slovenska Bistrica
Purpose of payment: give your name and surname and order number
reference: SI00 – order number

Return of goods

In the case of distance contracts, the consumer has the right to notify the company within 14 days of termination of the contract, without having to state the reason for his decision. A message is deemed timely if the consignment is submitted within the time limit. The only cost to the consumer in respect of cancellation is the direct cost of returning goods.

If the buyer withdraws from the contract, our company will return to him all the payments made as soon as possible, and at the latest within 14 days of receipt of the returned items. The possibility of withdrawing from a contract for legal entities (sompanies) is not possible.
Zenles d.o.o. in this case can only make refunds to the customer bank account. In this case, we ask the consumer to indicate the transaction account in the order cancelation email.

We kindly ask the consumer to return the goods undamaged, in the unchanged quantity and in the original packaging, as soon as the goods can be returned, accompanied with the order cancelation notice (same as email). Unfortunately, since we do not do business with cash, we can not accept packages sent with ransom. Please send the package per normal post or with tracking and in the package indicate your bank account where we can refound the purchase price.

In the case, when we give free shipping and the customer withdraws from the contract or returns the product, we will return the entire purchase price. In the event of withdrawal and return of a product that is not the subject of a complaint, we do not return the amount of the postage for the returned package. In case of changing the product for another product or other size, the customer shall bear the amount of the postage 5,99 usd for EXCHANGE. In case of product reclamation (damaged, wrong …), we are hiding the costs of returning the package, which should not exceed 5,99 USD as the refund according to the Pošta Slovenije price list for the recommended returned package.

Return form

Reclamation

The buyer can reclame the goods within eight (8) days of the purchase, if the goods do not have the features expressly promised by the vendor if the seller sent the wrong products, the products in the wrong quantity or color, or if the products otherwise differ from the buyer’s order. In this case, the buyer may request an immediate replacement for the same, impeccable product, or within the statutory deadline and under the conditions for claiming a claim under a material error. The received goods must be returned undamaged and unchanged, in original packaging with all labels and without signs of use! It must also attach the completed form to the product. In case of product reclamation (damaged, wrong …), we are paying the costs of returning the package, which should not exceed 5.99 usd, as the refund according to the Pošta Slovenije price list for the recommended returned package.

Return form

Defective products

According to the Consumer Protection Act (ZVPot), the error is real:

  • if the goods do not have the characteristics necessary for its normal use or for marketing;
  • if the goods do not have the characteristics necessary for the particular use for which the buyer buys it, which the seller was known or should have known to him;
  • if the goods have no qualities and distinctions which were expressly or silently agreed or prescribed;
  • if the seller has delivered goods that do not match the pattern or model, unless the sample or model was shown only for the purpose of the notice.

From the point of factual error, the consumer may reclame the product at the seller within 24 MONTHS from the receipt of the goods. For errors that appear on the product after two years or more the seller has no more obligations. the buyer may request the correction of the error or repayment of the amount paid in proportion to the defect or replacement of the goods. The consumer can only claim the claims that company can actually fulfill (for example, it can not request repairs, if this is not possible, or a replacement if such a product is no longer on sale); on the other hand, the company can not solely decide on the method wich will satisfy the consumer’s requirements (eg, a credit quote is incorrect).

The consumer should describe in detail the error in the error message and allow the seller to inspect the product. If the error is not controversial, the company must comply with the consumer’s request as soon as possible, and no later than within eight days. If there is a dispute on the error, the company must provide the consumer with a written response within the same deadline.

If an enterprise unjustifiably rejects the consumer’s request for a material error, replaces the defective product with a new one or returns the amount paid or removes the defect, the market inspector may issue a decision ordering the company to satisfy the request. It can only issue a decision if there is no dispute between the consumer and the company on the existence of an error, or if the consumer submits the opinion of a court expert or if the error is otherwise undeniably proved. At the same time, the market inspector may take a fine against an undertaking which fails to comply with the consumer’s request within the time limit or does not provide a written response.

Protection of personal data

The seller respects the applicable legislation on consumer protection, personal data and electronic communications. The seller undertakes to permanently protect the user’s personal data. The seller will use personal data exclusively for the purpose of fulfilling the order, sending information materials, offers, invoices, prize games and campaigns by e-mail or mobile phone. In no case will the user’s information be given to unauthorized persons. In order to protect personal data, the user is also responsible for ensuring the security of his user name and password, as well as providing adequate antivirus protection for his or her computer. the computer through which it accesses our online store,

Complaints and disputes

Provider Zenles d.o.o. respects the current consumer protection regulations and has an effective complaints handling system and has a specific person to contact the customer in the event of a problem by telephone or by e-mail. In the event of a problem, the customer can contact him for help. F .: +386 41 358 681. The complaint can be sent to the e-mail address info@zenpype.com or registered at Zenles d.o.o., Devina 12a 2310 Slovenska bistrica Slovenia. The complaint processing procedure is confidential.

Within five working days, the seller will confirm that he has received the complaint and informed the buyer about the progress of the procedure within the next eight days. The Seller will endeavor to resolve the best possible deal of any dispute by mutual consent. If an amicable settlement of the dispute is not reached, the court of the Sellers permanent residence shall have exclusive jurisdiction to settle any dispute between the provider and the buyer.
For all relationships and rights and obligations that are not governed by these General Terms and Conditions, the provisions of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis.
The rules that we respect:
Consumer Protection Act (ZVPot),
The Law on Electronic Commerce on the Market (ZEPT),
Prevention of Illegal Labor and Employment Act (ZPDZC-1).

In accordance with the legal norms, we do not recognize any contractor for out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act.

About the company – the seller

Company:
Zenles d.o.o.
Registered at devina 12a 2310 Slovenska Bistrica Slovenia
VAT number: SI 4942670
Registration number 6869017000
Legal form of organization: Limited liability company, d.o.o.